EHiN 1 – Session A1: Citizen Services

Moderator: Nis Johansen, Helse Sør Øst.

1. Patients’ experiences with reading their medical records

By Torunn Wibe, Centre for Development of Institutional and Home Care Services, Oslo municipality

Recent legislation in many countries has given patients the right to access their medical records. Making health care professionals’ assessments and decisions more transparent by giving patients access to their records is expected to provide patients with useful health information and to reduce the power imbalance between patient and provider. This presentation addresses some reasons why people request their medical records after a hospital stay and what significance they attach to what they read.

2. Electronic communication between patients and health care providers;
user focus and person centered care

By Elin Børøsund, RN, Oslo universitetssykehus HF.

The opportunities for online communication between patients and their health care providers are increasing, and patients’ are highly interested in such services. This presentation will discuss lessons learned from several studies examining this issue in hospital settings. What have we learned? How do patients and health care providers use and evaluate secure e-mail?

3. Patients’ online access to their health record’s log: Improving patient privacy

By Tove Sørensen, Project managerDigitale pasienttjenester i nord”

Illegitimate access to patients’ health records is not only illegal, but also challenging to detect, especially as log reports today are handed out in a paper-based format. A service for patients’ online access to their health record’s log data is being piloted by the Northern Norway Regional Health Authority (HN-RHF). This is part of the service giving patients access to their health record via the Norwegian national health portal, which has been in place for patients in the northernmost region in Norway since December 2015.

EHiN 1
Location: EHiN 1, room 1 Date: November 15, 2016 Time: 10:45 - 12:00 Torunn Wibe Elin Børøsund Tove Sørensen